ChargeNet, established in 2015, is New Zealand’s largest EV charging network, with over 520 fast charging points nationwide.  It enables EV drivers to travel across the country with confidence and convenience.  In October 2024, Genesis Energy acquired a majority stake in ChargeNet, further strengthening its commitment to sustainable transport.

ChargeNet approached us to redesign their EV Charging App, aiming to improve its overall functionality and user experience.  The existing app had an inconsistent start process across different charger models, making it confusing for users.  Drivers were unable to identify the next step within the process or access help, creating uncertainty.  The map indicated where chargers were but lacked detailed information about the number of chargers and the overall status at site. Overall, the app felt clunky and inefficient, leading to a frustrating user experience.

To redesign the app, we conducted extensive research, speaking with EV drivers at ChargeNet stations and running multiple user tests to refine the experience.   We introduced a unified start process for all chargers, ensuring a seamless and consistent journey.  Guided visuals now help users navigate charging, reducing confusion. The new ‘Watch Session’ feature allows drivers to monitor others peoples charge progress in real time, eliminating uncertainty about charger availability.  An improved map view provides clearer site details, available plugs, and speeds at a glance.  These enhancements transformed the app into a more intuitive and user-friendly experience, making EV charging simpler and more reliable for ChargeNet customers.

The visuals shown in this case study represent the UX and UI designs that were signed off during the project and do not necessarily reflect the current live app implementation.

"When planning a revamp of our EV charging App for drivers, we brought Xposure in to solve for a range of complex usability problems we had discovered within our old app.  We provided user research we had done and workshopped this with Ben and his team.  Xposure delivered a new visual concept and user flow which now earns us many positive customer interactions and charging sessions."

Vero Schmidt, Product Manager